We deliver our products to any address in India via courier/speed post. Please allow 1-3 days to process your order. We ship 6 days of the week. We do not process orders on Sundays & on National Holidays.
Our Standard Shipping time is up to 15 working days. If it is a remote location then extra delivery charges may apply.
Tracking
E-mail containing your package tracking information will be sent after shipment. You can track your package by clicking our delivery partner links provided in your shipment confirmation email. If you did not receive email, please check your spam folder. Tracking may not appear online for up to 24-48 hours in some cases, so please wait until the shipper scans your package and updates it on their website.
Non Availability on Delivery
Our delivery partners will attempt thrice before an item is returned to our warehouse. Please make sure, you add your available phone/mobile number in shipping address while you place an order, this will speed up the delivery process.
Proof on Delivery
For some delivery locations and for some high value products, our delivery partner may require a valid ID proof for delivering the goods. For any questions please mail us at: info@royalmaratha.in
International Shipping
Special requests can be handled with prior confirmations for international shipping. For more details please contact us on: info@royalmaratha.in
Exchange Policy
We always strive to provide you with a great experience every time you shop with us. If you have any problem with your order in terms of fit or size of the garment we will be happy to exchange it for you. You can exchange your order within 3 days from the day of delivery.
Terms of Exchange
- Please notify us of receipt of the product within 24 hours of delivery.
- All products will be accepted only if the products are returned in a saleable condition with the tags intact, packaging and invoice.
- Postage and charges for return of these will be borne by the customer.
- All exchange requests will be processed once the shipment returns to us.
- It is advised that the return packets should be strongly and adequate packaged so that there is no further damage of goods in transit.
- The product sent for replacement must be received within 10 days of delivery to claim the replacement.
- Please note that in any case we cannot offer exchanges on any sale, opened or used products.
How do I Exchange
To get a replacement, email us your Order Number and the Reason for exchange. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Cancellation and Refund Policy
You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway.
Refund requests will only be considered:
- If the buyer does not get the delivery of the ordered products within 30 days in India from the order date.
- If www.royalmaratha.in fails to ship the ordered products.
- If the shipping location is not serviced by our courier partners.
No refund requests will be entertained for damaged products. Damaged products could be exchanged as per our exchange policy.
No Returns will be entertained if a customer wants to return the product for the reason that he / she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.
No refunds will be given in the following cases:
- Incorrect or outdated delivery address.
- After 2 failed delivery attempts by our courier partners.
- Parcel refused by recipient.
- In case of minor design and color variations, there will always be some variation in color between products you see online and products you get in hand.
All emails in this regard are to be sent to info@royalmaratha.in